Privacy Policy

Effective Date: July 15, 2025

Updated July 15, 2025

1. INTRODUCTION

Natelio, Inc. ("Natelio," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website www.natelio.com (the "Website") or interact with our dental referral management platform.

This policy applies to information we collect through:

Our Website
Email, text, and other electronic communications
Sales and marketing interactions
Customer support communications

2. INFORMATION WE COLLECT

Information You Provide Directly

Contact Information: Name, email address, phone number, practice name
Professional Information: Dental license information, specialty, practice details
Account Information: Username, password, account preferences
Communications: Inquiries, feedback, support requests
Payment Information: Processed securely through third-party payment processors

Information Collected Automatically

Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent, click patterns
Cookies and Tracking: Session cookies, analytics data
Location Data: General geographic location based on IP address

Information We DON'T Collect

Due to our zero-knowledge encryption architecture, we cannot access:

Patient health information (PHI)
Clinical notes or treatment details
Any encrypted content within our platform

3. HOW WE USE YOUR INFORMATION

We use collected information to:

Provide and improve our services
Process transactions and send related information
Send administrative information and updates
Respond to inquiries and provide customer support
Send marketing communications (with your consent)
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues
Comply with legal obligations

4. INFORMATION SHARING AND DISCLOSURE

We do not sell, trade, or rent your personal information. We may share information:

With Service Providers

Cloud hosting (Google Cloud Platform)
Payment processing
Email communications
Analytics services
Customer support tools

All service providers are bound by contractual obligations to protect your information.

For Legal Reasons

To comply with legal obligations
To respond to lawful requests from authorities
To protect our rights, privacy, safety, or property
To enforce our terms and agreements

Business Transfers

In connection with any merger, acquisition, or sale of assets, information may be transferred to the acquiring entity.

5. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information:

Industry-standard encryption (TLS 1.3, AES-256)
Multi-factor authentication
Regular security assessments
Limited access controls
Secure data centers

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. YOUR PRIVACY RIGHTS

Access and Control

You have the right to:

Access personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal requirements)
Opt-out of marketing communications
Download your data in a portable format

State-Specific Rights

California Residents (CCPA)

Right to know what personal information we collect
Right to delete personal information
Right to opt-out of "sales" (we do not sell personal information)
Right to non-discrimination

Other States We comply with applicable state privacy laws including those in Colorado, Connecticut, Utah, and Virginia.

To exercise these rights, contact us at privacy@natelio.com.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Maintain session state
Remember preferences
Analyze website traffic
Improve user experience

Types of Cookies

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand usage patterns
Preference Cookies: Remember your settings

You can control cookies through your browser settings. Disabling cookies may limit website functionality.

8. THIRD-PARTY SERVICES

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

9. CHILDREN'S PRIVACY

Our Website and services are not intended for children under 18. We do not knowingly collect information from children. If we learn we have collected information from a child under 18, we will delete it.

10. INTERNATIONAL DATA TRANSFERS

We operate in the United States. If you access our Website from outside the U.S., your information will be transferred to and processed in the U.S. By using our Website, you consent to this transfer.

11. DATA RETENTION

We retain personal information for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements

When no longer needed, we securely delete or anonymize your information.

12. MARKETING COMMUNICATIONS

With your consent, we may send you:

Product updates and features
Industry news and insights
Educational content
Promotional offers

You can opt-out at any time by:

Clicking "unsubscribe" in any marketing email
Emailing privacy@natelio.com
Updating your account preferences

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the updated policy on our Website
Updating the "Last Updated" date
Sending you an email notification (if appropriate)

14. CONTACT US

For questions about this Privacy Policy or our privacy practices:

General Inquiries
Email: legal@natelio.com
Website: www.natelio.com

Data Protection Rights Requests
Email: privacy@natelio.com

We aim to respond to all privacy inquiries within 30 days.